Refund policy

Return & Refund Policy

7-Day Easy Returns

At our store, your satisfaction is our priority. We want you to shop with confidence, which is why we offer a 7-Day Easy Return Policy to make your shopping experience simple, convenient, and worry-free.

1. Return Eligibility

You can request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The item is returned with its original packaging, tags, and accessories.

  • Proof of purchase or an order number is provided.

  • The product is not damaged due to misuse or improper handling.

2. How to Request a Return

Returning an item is easy!

  1. Contact our customer support team within 7 days of delivery.

  2. Share your order number and the reason for your return.

  3. Our team will review your request and provide return instructions.

  4. Once the returned item is received and inspected, we will process your eligible refund.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photos of the issue.

We will review your request and arrange an appropriate replacement or refund at no additional cost when the issue is confirmed.

4. Refund Process

Once your return is received and approved, your refund will be processed to your original payment method, where possible.

Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

5. Return Shipping

  • For defective, damaged, or incorrect products, we will cover the return shipping costs.

  • For returns due to a change of mind, return shipping charges may apply and will be communicated before the return is arranged.

6. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for change-of-mind returns, including opened personal care products, used hygiene items, and other products where applicable restrictions apply.

This does not affect your rights under applicable UAE consumer protection laws.

7. Exchanges

Want a different product? Contact our customer support team within 7 days of delivery. Exchanges are subject to product availability and return eligibility.

8. Contact Us

If you have any questions or wish to request a return, please contact our customer support team through the Contact Us page on our website.

Shop with Confidence — 7-Day Easy Returns!

We are committed to making your shopping experience smooth, secure, and satisfying.